Terms and Conditions.

Effective Date: 22/05/2025
Provider: TM Physiotherapy
Edinburgh, Scotland
contact@tmphysiotherapy.info

1. Introduction

These Terms and Conditions govern the provision of physiotherapy and related services by TM Physiotherapy (“we”, “our”, “us”). By using our services, you agree to these terms. If you do not agree, you should not use our services.

2. Appointments and Bookings

  • Appointments can be made via our email, by phone, or third-party website (Zanda Health).

  • Online bookings can be made through our third party provider - Zanda Health (Account registration is required).

  • All bookings are subject to a 50% deposit, which is fully redeemable against the total cost of your appointment.

  • You are responsible for attending your appointment on time.

  • If you are late, we may not be able to extend your treatment time.

  • We aim to offer a degree of flexibility where possible, at the clinicians discretion.

  • This website outlines the key features of the physiotherapy and massage sessions and what is to be expected during each. If you have any questions regarding the options and what we can provide for you, please do get in touch.

3. Cancellation and Non-Attendance Policy

  • We require 12 notice for cancellations or rescheduling.

  • Late cancellations (past the 12 hours notice period) or missed appointments will result in a loss of booking deposit and may will incur a fee (full session cost) unless due to exceptional circumstances.

  • Repeated cancellations may result in refusal of future bookings.

4. Fees and Payment

  • Our fees are available on our website or on request.

  • Full payment is due at the time of service unless agreed otherwise. Deposit payments of 50% of the full package costs are required at booking. These deposits will be fully redeemable against the cost of your purchase.

  • We accept card and cash payments.

  • Receipts will be provided upon request.

5. Medical Consent and Disclosure

  • By attending treatment, you consent to assessment from a physiotherapist. You also consent to physiotherapy treatment and advice.

  • You agree to provide accurate and complete medical history and to inform your physiotherapist of any changes to your health.

  • Failure to disclose accurate medical information may effect the ability to assess and treat, and may cause harm.

  • We may decline treatment if we believe it is not clinically appropriate or safe.

6. Practitioners, Assessment, Treatment Outcomes and Expectations

  • All of our practitioners are independent and are subcontracted for physiotherapy services within the practice. Each practitioner is responsible for their patients care and holds the relevant qualifications, skills and insurance for independent care.

  • While we aim to provide the highest standard of care, individual treatment outcomes may vary.

  • No guarantees are made regarding the effectiveness of treatment.

  • In certain cases, your care may need to be escalated. If this is the case, additional fees and charges for onward services and referral may apply. We will always discuss fees before actioning referrals or additional treatment sessions.

  • Further sessions may be needed, if your clinical presentation requires it. This will always be offered and discussed with you.

7. Confidentiality and Data Protection

  • We handle all personal data in accordance with the UK GDPR and the Data Protection Act 2018.

  • For details on how we collect, store and use your personal data, please refer to our Privacy Policy.

8. Health and Safety

  • We operate in accordance with professional health and safety regulations.

  • Our clinicians are chartered by the CSP and regulated by the HCPC.

  • You must follow all reasonable instructions to ensure safety during your visit.

  • Failure to adhere to our clinical advice and recommendations may result in personal harm. We do not accept liability when our express recommendations are not followed.

9. Limitation of Liability

  • We do not accept liability for any loss or damage that was not foreseeable or not caused by our negligence.

  • We do not exclude or limit liability for death or personal injury caused by our negligence.

10. Insurance and Third-Party Payments

  • Policyholder Responsibility: It is your responsibility to confirm your private medical insurance (PMI) cover, including policy excesses, claim limits, authorised sessions, and any exclusions or restrictions, prior to your first appointment. We cannot obtain or verify this information on your behalf.

  • If your treatment is covered by private medical insurance or a third party (e.g., solicitor), you remain responsible for any unpaid balances.

  • Provision of Insurance Details:
    You must provide accurate and complete insurance details—including provider name, policy number, authorisation code, excess, and number of authorised sessions—before commencing treatment.

  • You must check your policy for coverage, excesses, and treatment limits.

  • Where we have direct billing arrangements with your insurer (e.g., Bupa, SimplyHealth, AXA), we will invoice them directly. However, you remain ultimately responsible for any portion of fees not covered by your insurer, including excesses, unauthorised sessions, or denied claims.

  • If your insurance requires payment from you first (“pay-and-reclaim”), you must pay our standard fees at each session. Please seek reimbursement from your insurer independently.It is your responsibility to ensure treatment authorisations remain valid. If authorised sessions are exhausted or extended beyond your insurer’s approval and no further authorisation is provided, we will charge you at our standard (self-pay) rates for any additional treatments.

  • Should your insurer fail to pay for any reason—including excess, funding disputes, late cancellations, or non-attendance—you must settle your account within [e.g., 7 days] of notification. Failure to do so may result in additional administration charges or debt recovery measures.

  • While we provide treatment with reasonable care and skill, outcomes cannot be guaranteed—regardless of insurance cover. Your insurer may limit or reject coverage despite clinical recommendations.

  • In processing your insurance details and related documentation, we act as a data controller under UK GDPR and Data Protection Act 2018. All personal and special category data will be processed lawfully, securely, and only to the extent necessary for invoicing, treatment authorisation, or claims. You have rights of access, rectification, erasure, restriction, objection, and data portability in relation to your data.

  • We maintain public and professional liability insurance, in compliance with HCPC standards and professional guidelines. In the unlikely event of liability arising from negligence, our coverage is limited to the extent detailed in our policy.

11. Children and Vulnerable Adults

  • Clients under 18 must be accompanied by a parent or legal guardian during treatment unless otherwise agreed.

  • We follow safeguarding policies for vulnerable persons.

  • All of our clinicians have the relevant PVG checks.

12. Right to Refuse Service

  • We reserve the right to refuse or discontinue treatment if a client is abusive, intoxicated, or poses a risk to staff or others.

13. Changes to These Terms

  • We may update these Terms from time to time. The most current version will always be available on our website.

14. Governing Law

These Terms are governed by the laws of Scotland, and any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

15. Contact Us

For questions about these Terms, please contact:
Tom McKeever
Email: contact@tmphysiotherapy.info